Refund Policy | OrientTrips

At OrientTrips, we aim to provide clarity and transparency in our cancellation and refund processes. Below, you`ll find the cancellation fees and refund policies for each of our services.

Visa Application Service

Non-refundable: Visa application fees are non-refundable once the process has been initiated.

Flight Cancellations

Flight cancellation fees vary depending on the airline, ticket class, and the time of cancellation. Below is a breakdown of the cancellation fees for different airlines and ticket classes. Please refer to the class shown on your ticket for applicable fees:

Iran Air

Ticket classes J, C, Y, V, Q, M, N, L, O, K, S, I, X:

From ticket issuance up to 24 hours before departure: 30%
Less than 24 hours before departure: 60%

Aseman Airlines

Ticket classes Z, I, D:

Up to 12 p.m. 1 day before departure: 30%
After 12 p.m. 1 day before departure: 50%

Ticket classes Y, W, V, S, U, R, X, Q, N, T, M, O:

Up to 12 p.m. 1 day before departure: 40%
After 12 p.m. 1 day before departure: 60%

Ticket classes E, H, B, K, L:

Up to 12 p.m. 1 day before departure: 50%
After 12 p.m. 1 day before departure: 70%

Mahan Air

Ticket classes S, X, T, V, Q, P, R, Y, B:

Up to 12 p.m. 1 day before departure: 30%
From 12 p.m. 1 day before departure to 3 hours before departure: 40%
Less than 3 hours before departure: 60%

Ticket class C:

Up to 12 p.m. 1 day before departure: 30%
From 12 p.m. 1 day before departure to 3 hours before departure: 40%
Less than 3 hours before departure: 60%

Ata Airlines

All ticket classes:

From ticket issuance up to 3 days before departure: 20%
1 day before departure: 30%
Up to 3 hours before departure: 60%
After 3 hours before departure: 80%

Taban Airlines

Ticket classes K, L, M:

Up to 3 days before departure: 20%
From 3 days to 1 day before departure: 30%
Up to 3 hours before departure: 50%
After 3 hours before departure: 60%

Ticket classes B, D, E:

Up to 3 days before departure: 20%
From 3 days to 1 day before departure: 30%
Up to 3 hours before departure: 60%
After 3 hours before departure: 80%

Qeshm Air

Ticket classes A, R, Y:

From ticket issuance up to 3 days before departure: 30%
From 3 days to 1 day before departure: 40%
Up to 2 hours before departure: 60%
Less than 2 hours before departure: 70%

Ticket classes V, M, Q, K, N, S:

From ticket issuance up to 3 days before departure: 40%
From 3 days to 1 day before departure: 50%
Up to 2 hours before departure: 60%
Less than 2 hours before departure: 70%

Ticket classes D, U, L:

Non-refundable at all times (100%)

Caspian Airlines

Ticket classes J, Z, Q, W, N, X, S, H, P:

Up to 12 p.m. 1 day before departure: 30%
From 12 p.m. 1 day before departure to 4 hours before departure: 50%
Less than 4 hours before departure: 70%

Ticket classes M, O:

Up to 12 p.m. 1 day before departure: 100% non-refundable

Kish Air

Ticket classes RX, RM, RQ, RN, RV, RL, RK, RH, RB, RY, RS, RF, RP, RR, RT:

Up to 24 hours before departure: 25%
Less than 24 hours before departure: 50%

Ticket class C:

Up to 24 hours before departure: 30%
Less than 24 hours before departure: 60%

Ticket classes W, X, M, Q, N, V, L, K, H, B, Y, S, F, P, R:

Up to 24 hours before departure: 35%
Less than 24 hours before departure: 70%

Ticket classes U, O:

100% non-refundable

Iran Air Tours

Ticket class C:

From ticket issuance up to 12 p.m. 7 days before departure: 20%
From 7 days to 3 days before departure: 30%
From 3 days to 1 day before departure: 50%
From 1 day to 5 hours before departure: 60%
Less than 5 hours before departure: 70%

Ticket class Y:

From ticket issuance up to 7 days before departure: 30%
From 7 days to 3 days before departure: 40%
From 3 days to 1 day before departure: 60%
Less than 5 hours before departure: 80%

Meraj Airlines

Ticket class I, D, C, J, Z:

Up to 48 hours before departure: 30%
From 48 hours to 4 hours before departure: 40%
Less than 4 hours before departure: 50%

Ticket classes A, W, O, R:

Up to 48 hours before departure: 40%
From 48 hours to 4 hours before departure: 50%
Less than 4 hours before departure: 60%

Pars Air

Ticket classes E, L, K, W, V, U, R, Q, O, N, M, H, Y, X, S:

From ticket issuance up to 72 hours before departure: 30%
From 72 hours to 24 hours before departure: 55%
From 24 hours to 3 hours before departure: 65%
Less than 3 hours before departure: 75%

Chabahar Airlines

Ticket classes E, R, A, Y:

From ticket issuance up to 3 days before departure: 30%
From 3 days to 1 day before departure: 40%
Up to 2 hours before departure: 60%
Less than 2 hours before departure: 70%

Ticket classes V, M, Q, K, S:

From ticket issuance up to 3 days before departure: 40%
From 3 days to 1 day before departure: 50%
Up to 2 hours before departure: 60%
Less than 2 hours before departure: 70%

Charter Flight Cancellations

Canceling and refunding a charter flight ticket is entirely subject to the policies of the charter operator. There is no fixed penalty or predetermined set of rules. Before proceeding, you must confirm whether your charter ticket can be canceled. In some cases, you may not be allowed to cancel at all. If cancellation is possible, the penalty and details will vary based on the specific charter company and the time at which you request the cancellation.

Bus Cancellations

Up to 24 hours before departure: A cancellation fee of 10% plus a fixed processing fee of 1 EUR will be applied.
Within 24 hours before departure: Non-refundable.

Train Cancellations

Penalties for train ticket cancellations:

From the ticket issuing date until 12:00 p.m. one day before departure: 10% penalty.
From 12:00 p.m. one day before departure until 3 hours before departure: 30% penalty.
Within 3 hours before departure: 50% penalty.
After departure: 100% non-refundable.

Refund Process

To initiate a cancellation or refund request, please contact us at contact@orienttrips.com. Our customer service team will guide you through the process. Any applicable refund will be credited to your bank account within 14 working days.