Privacy policy

At OrientTrips, we prioritize your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit orienttrips.com or use our services. By accessing our website, mobile apps, or services, you agree to the practices described here and in our Terms and Conditions.

Information We Collect

Non-Personal Information

We automatically gather non-personally identifiable data, including browser type, device details, language preferences, referring website, and timestamps of your visits. This information helps us analyze usage trends and enhance our services for a better user experience.

Personal Information

We collect only the personal information necessary to deliver our services, such as:

• Name
• Email address
• Phone number
• Payment details (securely processed by trusted third-party providers)
• Travel preferences and booking information for flights, hotels, ferries, trains, and visas

Third-Party Authentication

When you log in via Facebook, Google, or Apple, we may collect basic profile details like your name, email, or profile picture, as permitted by you through these platforms. This data is used exclusively to create or authenticate your OrientTrips account.

How We Use Your Information

We use your information to:

• Process bookings for flights, hotels, taxis, buses, and experiences
• Provide prompt customer support
• Enhance our platform’s functionality and user experience
• Send essential communications, such as booking confirmations and updates
• Personalize your travel experience
• Meet legal and regulatory requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Trusted third-party providers, such as payment processors, hosting services, Cloudflare, or AWS, to facilitate our services
• Legal authorities when required by law
• Analytics and advertising partners, using aggregated and anonymized data

Data Retention and Deletion

We retain your data only as long as needed to provide services or comply with legal obligations. You can request data deletion at any time by:

• Navigating to your account settings and selecting “Delete Account”
• Sending a request to [email protected] with the subject “Data Deletion Request”

For Facebook Login users, we offer a dedicated data deletion endpoint: https://core.orienttrips.com/api/users/facebook-deauthorize.

Security of Your Information

We implement industry-standard measures, including encryption and access controls, to protect your data. However, no online system is entirely secure, and we cannot guarantee absolute protection for data transmitted over the internet.

Cookies and Tracking

We use cookies and similar technologies to:

• Optimize site functionality and performance
• Analyze user behavior
• Deliver tailored advertisements

You can disable cookies in your browser settings, but this may affect some features of our website, such as booking flights to Tehran or exploring hotels in Isfahan.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected such information, contact us at [email protected] for immediate removal.

Your Privacy Rights

Depending on your location (e.g., GDPR or CCPA jurisdictions), you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Object to specific data processing
• Request data portability

To exercise these rights, reach out to us at [email protected].

Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date to keep you informed.

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

OrientTrips OÜ
Harju maakond, Tallinn, Estonia
[email protected]