The bus ticket for infants under 2 years of age is free of charge, provided that they do not occupy a seat. If a child occupies the seat, it is necessary to pay the full cost of a bus ticket.
To purchase bus tickets online, it is necessary to enter the origin, destination, date of journey, and number of tickets. Then, you can view a list of available tickets on the selected date and buy the preferred ticket by credit card.
To inquire about bus tickets, you only need to visit OrientTrips and after selecting the origin and the destination, you will be able to view a comprehensive list of buses from various bus companies. If you prefer to check the details of your ticket after purchase, login into your user account and click on the "Tickets" button.
No, changing seats after buying a bus ticket is not possible.
No. Updating information is not possible after the ticket is issued. If necessary, you can refund the ticket and buy a new one with the updated information. Obviously, according to the refund policy, these changes involve a penalty (sometimes up to 100 % of the ticket value).
If the mistakes are limited to simple writing errors, you can contact the bus company. If the mistake is related to the chosen route, then you have to refund the ticket and buy a new one. According to the refund policy, it includes a penalty.
If you receive the email confirmation from OrientTrips, it means that the purchase went through successfully. You can find the order number, bus information, and also the download link of the ticket in this confirmation email.
Yes. You can visit the company in person and claim a refund for your ticket. The amount of the penalty can be found in the "Refund Policy" section of the ticket.
No. Visit the OrientTrips website to purchase bus tickets.
According to the rules of the Transport organization, carrying live animals on buses is prohibited.
Having a valid national identity card (passport for foreign passengers) to receive the ticket is mandatory.
To use the bus ticket, getting a hard copy of it from the office of the bus company located in the bus terminal is obligatory. You need to provide the email confirmation of the ticket and a valid ID.
If the departure is on time, the passengers should arrive at the bus terminal maximum of 30 minutes before departure.
To request a refund online, log into your "User Account" and select the preferred order from "Orders and Refunds". After selecting the Refund option and completing the steps, the ticket will be refunded according to the refund policy. If you need assistance, contact the OrientTrips support team and ask for the cancelation details from the support agents.
Based on the rules of the Transport organization, the baggage allowance is 20 kg per person. However, some companies will offer extra baggage allowance of up to 40 kg by charging fees. Also, you have to consider the company which you are traveling with. Usually, bus companies have their own specific rules, in addition to the general rules of baggage allowance, and in some cases, they may differ from each other. To become fully aware of the baggage allowance and avoid issues during your journey, please call and ask the bus company which you are traveling with. Also, please note that if you exceed the baggage allowance, the bus operator may not accept the extra baggage. In these circumstances, you can negotiate to pay the excess baggage charge and can carry all your travel baggage.
